FAQ

Frequently Asked Questions

1. How long is the warranty for your watches?

All our watches come with a standard warranty of 2 years from the date of purchase. This warranty covers any defects in materials or workmanship. Please refer to our Warranty Policy page for more detailed information.

2. Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your location, and if we ship to your country, you will be provided with the available shipping options and costs.

3. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen during checkout. Generally, domestic orders within the [your country] take 2-5 business days for delivery, while international orders may take 7-14 business days. Please note that these are estimated delivery times and may vary due to unforeseen circumstances.

4. Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's website.

5. How do I adjust the strap of my watch?

The method for adjusting the strap of your watch may vary depending on the model. We provide detailed instructions for strap adjustments in the user manual that comes with your watch. If you need further assistance, you can also reach out to our customer support team for guidance.

6. Are your watches water-resistant?

Yes, most of our watches are water-resistant to varying degrees. Each watch model has a specific water resistance rating, which is mentioned in the product description on our website. It's important to note that water resistance is not a guarantee against water damage in all situations, and we recommend avoiding submerging your watch beyond the specified limits.

7. How do I care for my watch?

To keep your watch in optimal condition, we recommend following these care instructions:

  • Avoid exposing your watch to extreme temperatures, strong magnetic fields, and direct sunlight for extended periods.
  • Regularly clean your watch using a soft, lint-free cloth.
  • Ensure the crown is always pushed in and screwed down properly to maintain water resistance.
  • For leather straps, avoid contact with water and moisturize occasionally with a leather conditioner.

 

Returns

1. What is your return policy?

We offer a hassle-free return policy to ensure your satisfaction with our watches. If, for any reason, you are not completely satisfied with your purchase, you can initiate a return within 30 days from the date of delivery. Please note that the watch must be in its original condition, unused, and with all accompanying materials and accessories.

2. How do I initiate a return?

To initiate a return, please follow these steps:

  • Contact our customer support team through our Contact Us page or by calling our dedicated helpline. Provide them with your order number and the reason for the return.
  • Our customer support team will guide you through the return process, provide you with a return authorization number, and share the return shipping instructions.
  • Carefully package the watch in its original packaging or a secure box to prevent any damage during transit. Include all original materials and accessories.
  • Affix the return shipping label provided by our customer support team onto the package.
  • Ship the package back to us using a trackable and insured shipping method. Please note that the return shipping costs will be the responsibility of the customer.

3. When will I receive my refund?

Once we receive your returned watch and verify its condition, we will process your refund within 7 business days. The refund will be issued to the original payment method used during the purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

4. Can I exchange a watch instead of returning it for a refund?

Yes, we offer the option to exchange a watch for another model or variant. If you wish to exchange your watch, please indicate this when initiating the return with our customer support team. They will guide you through the exchange process and assist you in selecting the desired replacement.

5. What if my watch is damaged or defective?

If your watch arrives damaged or defective, please contact our customer support team immediately. We will work with you to resolve the issue promptly. Depending on the situation, we may offer a replacement, repair, or refund, including any applicable shipping costs.

6. Do you offer return shipping labels?

In most cases, return shipping labels are provided by our customer support team for eligible returns due to product defects or errors on our part. However, for general returns or exchanges, the return shipping costs will be the responsibility of the customer.

How can I contact your customer support?

You can reach our customer support team by visiting our Contact Us page on our website. We provide multiple channels for communication, including email and phone. Our dedicated support staff is available during business hours to assist you with any inquiries or concerns you may have.